Putting a Smile on Performance Measurement: Freakin’ revolutionary ideas for learning and performance professionals

By Mirjam Neelen

My decision to read Will Thalheimer’s book Performance-Focused Smile Sheets was one out of hope. Measuring if learning and performance solutions are effective in the workplace isn’t easy. There’s a lot of conversation around the topic, varying from xAPI to formal assessments to “professionals know what to do to get better so just let them” to smile sheets to… you get the point.  Nothing has been really convincing as far as I’m concerned. But then again, in general I’m not very easy to enthuse.

Although… not once when I was reading Will Thalheimer’s book did I raise my eyebrows. It’s boringly good. It’s needed. It’s practical.

First, what’s the problem Thalheimer’s book is addressing? The problem is that smile sheets, or happy sheets, are commonly used as a learning evaluation tool in the workplace. And that’s an issue because, as Thalheimer subtly expresses in his book…

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