Peer feedback in the workplace: How to do it effectively to enhance performance

Mirjam Neelen & Paul A. Kirschner

“Feedback is one of the most powerful influence on learning and achievement but this impact can be either positive or negative” (Hattie & Timperley, 2007, p.81).

We probably all realise that feedback is important. Although Hattie and Timperley focus on feedback in the classroom, it’s safe to assume that this is no different for learning in the workplace or anywhere else. Harms & Roebuck (2010) argue that in the workplace, feedback as a tool to enhance performance is perceived as “one of the most crucial organisational levers”; (p.413). But how do we “do feedback” in an effective way?

Currently, 360-degree feedback is a well-known tool in the workplace. However, it doesn’t always do what it’s supposed to; that is support learning and enhance performance. Although originally 360-degree feedback was intended to support learning (i.e., it was meant to be formative), most organisations don’t…

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