Expertise is great, it’s what makes the difference between a novice and an expert. But every wish comes with a curse, and even expertise has maybe a downside according to this new study as it shows that highly trained workers in some occupations could actually be at risk for making errors when interrupted
From the press release:
The reason: Experienced workers are generally faster at performing procedural tasks, meaning their actions are more closely spaced in time and thus more confusable when they attempt to recall where to resume a task after being interrupted.
“Suppose a nurse is interrupted while preparing to give a dose of medication and then must remember whether he or she administered the dose,” said Erik Altmann, lead investigator on the project. “The more experienced nurse will remember less accurately than a less-practiced nurse, other things being equal, if the more experienced nurse performs the steps…
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